Rules and guidelines for our website:
1. Prior to shipping, all orders must be fully paid.
2. Custom orders cannot be returned for a refund if they have been modified or include custom finishes or colors.
3. Because a minimum burn-in period of 100 hours (40 hours on amplification) is necessary to accurately assess the sound, the customer must keep the product for at least 30 days before attempting to return it.
4. Spatial should be notified as soon as possible of any issues with the product shipment, including logistical issues, shipping damage, etc.
5. In most circumstances, refund claims are processed within 14 days.
We collect minimal information for internal use only and for processing customer orders. We make use of third-party payment processing organizations that adhere to industry standards for security and compliance. We will never share your information without your direct consent.
For our Newsletters: We do not share or sell information and we only plan to send a maximum of one email per month.
Important things to keep in mind when returning a product.
1. Returns may be requested within 45 days of receiving the product. Spatial will issue a Return Authorization number, which should be indicated on the shipping cartons.
2. Custom orders cannot be returned for a refund if they have been modified or include custom finishes or colors.
3. Abuse or damage of the product will be evaluated and a cost established for us to repair the product. This cost will be deducted from the refund amount.
4. If Spatial handles the return shipping, the total cost of shipping will be deducted from the refund amount.
5. The customer owns the return speaker until Spatial receives, tests and signs off on the return. Spatial is not responsible for third party disputes, which must be handled by the customer.
6. In most circumstances, refund claims are processed within 14 days.
1. Spatial provides a 5 year limited warranty on all our products. (90 days on tubes)
2. Limited conditions are related to instances of abuse, modification, damage etc.
3. Spatial will pay for warranty repair shipping costs to/from Spatial for the first year. After that, customer is responsible for shipping to Spatial
4. Spatial reserves the right to determine the best method of remedy, whether repair or replacement of parts and assemblies.
5. Spatial reserves the right to refund the original product cost instead of repair/replacement.
6. Spatial reserves the right to substitute components or entire product if original part(s) are no longer available.
7. Spatial will issue a Return Authorization number, which should be indicated on the shipping containers. Do NOT ship anything to Spatial without first obtaining a Return Authorization number.
8. Warranty applies to original purchaser only.
9. Upon request, Spatial will provide product component updates, when possible, on a time and materials basis (plus the cost of shipping)
UNBOXING X4 - [Also applies to legacy X3 and X5 models]
X Series come in a telescoping-lid style carton that needs to be cut open and laid flat on the floor for further inspection. Two people are required for unboxing, wherein the upper half of foam packing is lifted off first followed by carefully lifting out the speaker from its lower section. The poly over-bag must then be removed along with any thin stretch film before use of product can begin safely.
SIGNAL CONNECTION
X4 model uses a multi-pole Neutrik Speakon plug to terminate the wiring coming out of the speaker baffle. Insert the plug into the female Speakon jack located on the top surface of the aluminum crossover enclosure. ** Important** Turn the plug clockwise until it locks with a clicking sound. [Legacy models] X5 & X3 Powered versions– Insert included IEC power cord plug into the power inlet jack on the plate amp face. Turn on main power amp before powering up plate amps. **Important** The plate amp must be turned off before your main power amp, if you power down your amp after listening sessions. To prevent any potential bass feedback from disrupting your listening experience, simply turn off the plate amps.
HOOK UP / PLACEMENT Keep your sound system stable with WBT's multi-way binding posts! With easy connection options for banana, spade and bare wire connections, you have the assurance of a secure setup. The ratcheting feature ensures that any vibrations or bumps won't affect the connectivity of your wires over time.
To get the most out of your X Series model's high-resolution capabilities, take care when setting up. Symmetrical distance from surrounding boundaries is recommended for optimal performance – a minimum 1 meter from front wall to baffle should do the trick. However, if location also coincides with an ideal modal spot in your room, further distancing may even enhance soundstage and other sonic traits. Ease into it by starting around that one metre mark - you'll know what suits best as soon as you hear them play! To find the ideal sound, start by letting your speakers break in for 24-36 hours. After that, move each speaker a foot closer and further back from their original position to identify any nodal points within the room - this is where bass will be at its loudest. Your end goal should aim for symmetry; measure an equal distance between both speakers' front walls and inside/outside baffles with a tape measure so they face your shoulders equally when finished. Unlock the best sound quality and experience possible by adjusting your toe-in angle over time. Get in touch with Spatial now to learn more about how room acoustics can be improved through acoustic treatment solutions.
Enhance your listening experience with up to 400 hours of audio optimization. During the initial 50-100 hours, revel in an elevated sound quality that decreases gradually as time progresses - all depending on music playback and loudness!