Resources
Warranty Policy
Spatial provides a 5 year limited warranty on all our products. (90 days on tubes)
Limited conditions are related to instances of abuse, modification, damage etc.
Spatial will pay for warranty repair shipping cost to/from Spatial for the first year. After that, customer is responsible for shipping to Spatial.
Spatial reserves the right to determine the best method of remedy, whether repair or replacement of parts and assemblies.
Spatial reserves the right to refund the original product cost instead of repair/replacement.
Spatial reserves the right to substitute components or entire product if original part(s) are no longer available.
Spatial will issue a Return Authorization number, which should be indicated on the shipping containers. Do NOT ship anything to Spatial without first obtaining a Return Authorization number.
Warranty applies to original purchaser only.
Upon request, Spatial will provide product component updates, when possible, on a time and materials basis. (plus the cost of shipping)
If you have any questions about our policies, you can get in touch with us by email: supportteam@spatialaudiolab.com or call: (801) 367 - 1664.
Return Policy
Important things to keep in mind when returning a product.
Returns may be requested within 45 days of receiving the product. Spatial will issue a Return Authorization number, which should be indicated on the shipping cartons.
Custom orders cannot be returned for a refund if they have been modified or include custom finishes or colors.
Abuse or damage of the product will be evaluated and a cost established for us to repair the product. This cost will be deducted from the refund amount.
If Spatial handles the return shipping, the total cost of shipping will be deducted from the refund amount.
The customer owns the return speaker until Spatial receives, tests and signs off on the return. Spatial is not responsible for third party disputes, which must be handled by the customer.
In most circumstances, refund claims are processed within 14 days.
Privacy Policy
We collect minimal information for internal use only and for processing customer orders. We make use of third-party payment processing organizations that adhere to industry standards for security and compliance. We will never share your information without your direct consent.
For our Newsletters: We do not share or sell information and we only plan to send a maximum of one email per month.
Terms & Conditions
Prior to shipping, all orders must be fully paid.
Custom orders cannot be returned for a refund if they have been modified or include custom finishes or colors.
Because a minimum burn-in period of 100 hours is necessary to accurately assess the sound, the customer must keep the product for at least 30 days before attempting to return it.
Spatial should be notified as soon as possible of any issues with the product shipment, including logistical issues, shipping damage, etc.
In most circumstances, refund claims are processed within 14 days.
User Manuals
The user manual for both the Raven Preamplifier and 300b Blackbirds is available for download Below.
UNBOXING X4 - [Also applies to legacy X3 and X5 models]
X Series come in a telescoping-lid style carton that needs to be cut open and laid flat on the floor for further inspection. Two people are required for unboxing, wherein the upper half of foam packing is lifted off first followed by carefully lifting out the speaker from its lower section. The poly over-bag must then be removed along with any thin stretch film before use of product can begin safely.
SIGNAL CONNECTION
X4 model uses a multi-pole Neutrik Speakon plug to terminate the wiring coming out of the speaker baffle. Insert the plug into the female Speakon jack located on the top surface of the aluminum crossover enclosure. ** Important** Turn the plug clockwise until it locks with a clicking sound. [Legacy models] X5 & X3 Powered versions– Insert included IEC power cord plug into the power inlet jack on the plate amp face. Turn on main power amp before powering up plate amps. **Important** The plate amp must be turned off before your main power amp, if you power down your amp after listening sessions. To prevent any potential bass feedback from disrupting your listening experience, simply turn off the plate amps.
HOOK UP / PLACEMENT Keep your sound system stable with WBT's multi-way binding posts! With easy connection options for banana, spade and bare wire connections, you have the assurance of a secure setup. The ratcheting feature ensures that any vibrations or bumps won't affect the connectivity of your wires over time.
To get the most out of your X Series model's high-resolution capabilities, take care when setting up. Symmetrical distance from surrounding boundaries is recommended for optimal performance – a minimum 1 meter from front wall to baffle should do the trick. However, if location also coincides with an ideal modal spot in your room, further distancing may even enhance soundstage and other sonic traits. Ease into it by starting around that one metre mark - you'll know what suits best as soon as you hear them play! To find the ideal sound, start by letting your speakers break in for 24-36 hours. After that, move each speaker a foot closer and further back from their original position to identify any nodal points within the room - this is where bass will be at its loudest. Your end goal should aim for symmetry; measure an equal distance between both speakers' front walls and inside/outside baffles with a tape measure so they face your shoulders equally when finished. Unlock the best sound quality and experience possible by adjusting your toe-in angle over time. Get in touch with Spatial now to learn more about how room acoustics can be improved through acoustic treatment solutions.
Enhance your listening experience with up to 400 hours of audio optimization. During the initial 50-100 hours, revel in an elevated sound quality that decreases gradually as time progresses - all depending on music playback and loudness!
Frequently Asked Questions
Do you ship worldwide?
At this time, we only ship across North America.
How can I get support for an older Spatial Audio Lab product? (M-series, X3/5, and older models)
Former owner, Clayton Shaw, is still an active part of the community and is available, on a best-effort basis, to assist with any questions you may have on these older products. You can reach Clayton at info@claytonshawacousticlab.com
Unfortunately, the manufacturer of the M-series tweeter stopped production on the Sapphire driver and they are just no longer obtainable. We are searching for a suitable replacement and/or upgrade kit for customers in need and will post more information if and when we can.
Do your speakers require special placement or acoustically treated rooms?
Yes, they need to be at least 30 inches from the front wall. Use moderate toe-in. We do not require acoustic treatment, but most rooms benefit from the use of treatment. Feel free to contact us to discuss your particular room application. Emailing us a few pictures of your room is always helpful so we can get the right speaker to your room.
How do you measure Sensitivity / Efficiency of your speakers?
There is currently no uniform standard across all manufacturers for presenting accurate measurements for speaker sensitivity. Unless the manufacturer explicitly states how they measure (anechoic, in-room, calculated are all common methods), it's impossible to know their methodology and it typically becomes a marketing decision. We test our speakers both in-room and anechoic. Since rooms can vary greatly in how they impact real-world performance of a speaker (+3-6dB is common), the specifications we publish are "in-room" limited to +3dB over the anechoic measurement. We believe this provides a realistic and meaningful metric for comparison to similar products in the market.
Do you offer bi-wire options?
No, we do not currently offer bi-wire as an option.
Are your speakers stable enough not to tip over?
With sufficient force, any speaker can fall over. However, with our solid aluminum bases we create a low center of gravity that greatly reduces the risk of tipping.
Is there a restocking fee if I return them within the 45 day period?
We do not charge a restocking fee, however the customer pays for return shipping.
Why don't you use retailers to demonstrate your products?
Dealers often want a double digit mark-up rate. We find by selling direct-to-customers, we can maintain a lower price point for high-end audio equipment.
Would I need a subwoofer to augment the bass range?
Our current models do not require a subwoofer to create satisfying bass. You can add a sub to augment bass performance if desired, but not necessary.
Do you use high quality crossover components?
Of course we do! We select the components in our crossovers based on in-depth listening tests. We do not compromise performance with cheap crossover parts like some other manufacturers.
What is the expected life of vacuum tubes used in the Revelation Series monoblock and preamplifier?
There are stories of 300B tubes lasting decades. The tubes in our amplifiers are not run really hard and we would expect at least 5,000 to 10,000 hours out of the 300B tubes. The KT88 tubes should easily last 3,000 hours. We would expect all the 6sn7 tubes in both preamp and amp to last at least 3,000 hours and probably over 5,000 hours because they are not run hard as long as the gas voltage regulator tubes are in there. The voltage regulator tubes should last a decade. The rectifier tubes in the preamp should last years.
Having said that... unlike solid state hardware, tube gear should only be turned on when you want to listen and will provide outstanding sound within 15 minutes of warm-up.
We offer a 90-day warranty on tubes for failure.